I have forgotten my username and/or password, what do I do?

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Flossie
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I have forgotten my username and/or password, what do I do?

Post by Flossie » Tue Sep 08, 2009 1:43 pm

No worries, calm down, everything will be fine in just a moment.

If you have forgotten your username then email admin@thebighub.co.uk with your dilemma.

If you have forgotten your password and the email address you registered is valid then when logging on click on "I have forgotten password" and a new password will be emailed to you which you can then use to log on and then you can change the password to something you prefer. The admin of the hub cannot retrieve your old password.

If you have forgotten your password and the email address you registered with is no longer valid then you will have to email admin@thebighub.co.uk. Don't worry he is nice to talk to.

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